At Jilevo, your personal information is treated with the same care we put into every part of the platform. This policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over it as a player in Bangladesh.
Before you read the full policy, here's a plain-language summary of how Jilevo approaches your personal data.
Jilevo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the Jilevo platform and its essential service providers only.
All data transmitted between your device and Jilevo is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent or stored in plain text.
Jilevo only collects the data that is genuinely necessary to operate the platform, process payments, and comply with legal obligations. We do not collect data for the sake of it.
Jilevo does not use third-party advertising trackers or behavioral profiling tools. Session data collected on the platform is used solely to improve your experience and maintain platform security.
You have the right to access, correct, and request deletion of your personal data at any time. Jilevo will respond to all data requests within a reasonable timeframe and without unnecessary barriers.
Payment data shared with bKash, Nagad, and Rocket is governed by strict confidentiality agreements. Jilevo only works with payment processors that meet our security and privacy standards.
This Privacy Policy applies to all players who use the Jilevo platform, including the website at jilevo.net and the Jilevo mobile application. By using Jilevo, you confirm that you have read and understood this policy. If you have questions, contact us at [email protected].
Jilevo ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how Jilevo collects, uses, stores, and protects personal information in connection with the operation of the Jilevo online gaming platform, which is designed specifically for players in Bangladesh.
We understand that handing over personal information — your name, mobile number, payment details — requires trust. That trust is something Jilevo takes seriously. This policy is written in plain language so you know exactly what happens to your data, not just in legal terms but in practical terms that actually make sense.
This policy should be read alongside our Terms and Conditions, which govern your use of the Jilevo platform as a whole. Together, these two documents form the complete agreement between you and Jilevo regarding your account and your data.
Jilevo collects personal data in three ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment providers during transaction processing.
The following table summarises the categories of data Jilevo collects and the reason each category is needed:
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, username | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and support |
| Payment Data | bKash / Nagad / Rocket number, transaction IDs | Processing deposits and withdrawals |
| Device Data | IP address, device type, browser, OS | Security monitoring and fraud prevention |
| Usage Data | Pages visited, games played, session duration | Platform improvement and responsible gaming |
| Verification Data | ID documents submitted for KYC | Identity verification as required by policy |
Jilevo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. The only exception is identity document images submitted voluntarily for KYC verification purposes.
Jilevo uses the personal data we collect for specific, legitimate purposes only. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent. The primary purposes for which Jilevo uses your personal data are:
Jilevo will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing you with the opportunity to request human review of that decision.
Jilevo does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Jilevo will never share your personal data with advertisers, data brokers, or any organisation whose primary purpose is the commercial use of personal information. If you receive unsolicited contact claiming to be from Jilevo, please report it to [email protected] immediately.
Jilevo uses cookies and similar technologies to operate the platform, maintain your session, and improve your experience. Cookies are small text files stored on your device when you visit the Jilevo website. They do not contain your personal information in a readable form and cannot be used to run programs or deliver viruses to your device.
The types of cookies Jilevo uses are:
Jilevo does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Jilevo platform.
Jilevo retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. The general retention periods that apply to different categories of data are:
When data is no longer required and no legal obligation exists to retain it, Jilevo deletes or anonymises it securely. You may request early deletion of certain categories of data — see Section 8 for details of your rights.
Jilevo implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While Jilevo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
In the event of a data breach that is likely to result in a risk to your rights or freedoms, Jilevo will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.
As a Jilevo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request.
Request a copy of the personal data Jilevo holds about you. We will provide this within 30 days of your request.
Request correction of any inaccurate or incomplete personal data held on your Jilevo account.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Request that Jilevo restricts the processing of your data in certain circumstances, such as while a dispute is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to the processing of your data for direct marketing purposes at any time. We will stop sending promotional communications immediately upon request.
Jilevo will not charge a fee for handling data rights requests unless the request is clearly unfounded or excessive. We aim to respond to all requests within 30 days. In complex cases, this may be extended by a further 30 days with prior notice to you.
Jilevo is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to use Jilevo and must not attempt to register an account or submit any personal information to the platform.
If Jilevo becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that your child has submitted personal information to Jilevo, please contact us at [email protected] so we can take immediate action.
Age verification is a mandatory part of the Jilevo account process. Players who cannot verify their age will not be permitted to deposit, play, or withdraw on the platform.
Jilevo may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised effective date at the top of the document.
For changes that materially affect how we use your personal data, Jilevo will make reasonable efforts to notify you directly — either by email to your registered address or through an in-platform notification when you next log in. We encourage you to review this page periodically so you are always aware of how your data is being handled.
Continued use of the Jilevo platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using Jilevo and contact support to request account closure and data deletion.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jilevo handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
When contacting us about a data request, please include your registered mobile number and a clear description of your request. This helps us locate your account and process your request as quickly as possible. All data-related requests are handled confidentially by our dedicated support team.
For general platform questions, you can also visit our About Us page or review our Terms and Conditions for more information about how Jilevo operates.