Jilevo FAQ — Your Questions Answered

Creating a Jilevo account is straightforward. Go to /register, fill in your mobile number, choose a username and password, and submit the form. You will receive a verification code on your phone — enter it to activate your account. The whole process takes under two minutes. Once your account is active, you can log in, make a deposit, and start playing any Jilevo game right away.

You must be at least 18 years old to register and play on Jilevo. This is a strict requirement and applies to all players regardless of location. If Jilevo discovers that an account belongs to someone under 18, the account will be closed immediately and any funds will be handled in accordance with the Terms and Conditions. Please play responsibly and only if you meet the age requirement.

On the login page, tap the "Forgot Password" link below the login form. Enter the mobile number linked to your Jilevo account and you will receive a reset code via SMS. Enter the code, set a new password, and log in. If you do not receive the SMS within a few minutes, check that you entered the correct number and try again. If the issue continues, contact support at [email protected].

No. Each player is permitted to hold only one Jilevo account. Creating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact the support team immediately so the situation can be resolved without penalty.

Some account details can be updated directly from your account dashboard under the Profile or Settings section. For changes to your registered mobile number or other sensitive information, you will need to contact the Jilevo support team via live chat or email at [email protected]. The team may ask you to verify your identity before making the change to protect your account security.

Jilevo currently accepts deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. You do not need a bank account to fund your Jilevo account or collect your winnings. Simply use the mobile wallet you already have on your phone. More payment options may be added in the future, so check the deposit page in your account dashboard for the latest list.

The minimum deposit amount is kept low so that players at all budget levels can participate. The exact minimum is displayed on the deposit page inside your account dashboard and may vary slightly depending on the payment method you choose. Deposits are processed instantly — as soon as your bKash, Nagad, or Rocket payment is confirmed, the funds appear in your Jilevo balance and you can start playing immediately.

Jilevo processes withdrawal requests as quickly as possible. Most withdrawals to bKash and Nagad are completed within a few hours of the request being submitted. In some cases, particularly during high-volume periods, it may take up to 24 hours. If your withdrawal has not arrived after 24 hours, contact the support team via live chat or at [email protected] with your transaction reference number and they will investigate promptly.

Withdrawal requests can be declined for a few reasons:

• Your account has not completed identity verification
• There is an active bonus with wagering requirements not yet met
• The withdrawal amount is below the minimum threshold
• The mobile wallet number entered does not match your registered details
• Your account has been flagged for a security review

If your request was declined and you are unsure why, contact support at [email protected] for a clear explanation and next steps.

Jilevo does not charge any platform fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges. These are set by the payment provider and are outside Jilevo's control. Check your wallet app for the current fee schedule if you want to know exactly what your provider charges per transaction.

Jilevo currently offers seven games: Poker, Big Hammer, Mega Fishing, Lucky Dragons, Go Rush, Pearls of Bingo, and Teen Patti 20-20. Each game has its own mechanics, betting range, and style — from card games that reward strategy to fast-paced action games and luck-based spinners. Visit the Game page for a full overview of all available titles.

Every Jilevo game uses a certified Random Number Generator (RNG) to determine outcomes. This means every spin, hand, or round result is completely random and cannot be predicted or manipulated — not by the platform, not by other players, and not by any external party. The RNG is independently tested and certified. Jilevo is committed to fair play across all games, and this is a non-negotiable part of how the platform operates.

If your connection drops mid-game, Jilevo's system records the state of your session at the point of disconnection. When you reconnect and return to the game, your session will resume from where it left off in most cases. For crash-style games like Go Rush, if you were in an active round when the disconnection occurred, the round result is determined by the server — your bet outcome will be recorded and reflected in your balance when you log back in. If you believe a disconnection caused an error in your balance, contact support immediately.

Jilevo is a real-money gaming platform. The games are designed for players who want to play with actual stakes and win real payouts. There is no dedicated free-play or demo mode available at this time. However, you can start with a small deposit and play at the lowest available bet levels to get comfortable with a game before increasing your stakes. This is a good way to learn the mechanics without risking a large amount.

Jilevo offers a welcome bonus to new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page inside your account dashboard after registration. Welcome bonuses typically match a percentage of your first deposit up to a set maximum, giving you extra funds to explore the Jilevo game catalogue. Always read the bonus terms before claiming — particularly the wagering requirements — so you know exactly what is needed to convert bonus funds into withdrawable cash.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a bonus with a 20x wagering requirement, you need to place bets totalling 20 times the bonus amount before the funds become withdrawable. Progress towards meeting the wagering requirement is tracked in your account dashboard. Different games may contribute differently to wagering — check the specific bonus terms for details.

Most Jilevo bonuses are claimed directly from the Promotions section of your account dashboard. Some offers are applied automatically when you make a qualifying deposit, while others require you to opt in manually before depositing. Always check whether an offer requires a specific bonus code or opt-in step before you make your deposit — once a deposit is made without activating the offer, it generally cannot be applied retroactively.

The Jilevo app is available as a free Android APK download. Visit the App page on the Jilevo website from your Android phone, tap the download button, and install the APK file. You may need to enable "Install from unknown sources" in your Android settings to complete the installation — this is a standard Android security step for apps installed outside the Play Store. The app is not currently available on iOS, but all Jilevo games work fully in the Safari mobile browser on iPhone.

If a Jilevo game is not loading or is running slowly, try the following steps in order:

• Refresh the page or close and reopen the app
• Check your internet connection — switch between Wi-Fi and mobile data to test
• Clear your browser cache or app cache
• Make sure your app or browser is up to date
• Try a different browser if you are playing via the website

If the problem continues after trying all of the above, contact support via live chat inside the platform or email [email protected] with a description of the issue and your device model.

First, double-check that you are entering the correct username and password. Passwords are case-sensitive. If you have forgotten your password, use the "Forgot Password" option on the login page to reset it via SMS. If you are entering the correct credentials but still cannot log in, your account may have been temporarily locked after multiple failed attempts — in this case, wait 15 minutes and try again. If the issue persists, contact support at [email protected].

Jilevo uses industry-standard SSL encryption to protect all data transmitted between your device and the platform. Your personal information is stored securely and is never sold to third parties. Access to your account data is restricted to authorised Jilevo staff only, and only when necessary for account management or support purposes. For full details on how your data is collected, stored, and used, read the Privacy Policy.

Jilevo provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits to control how much you spend. You can also set session time reminders so you are notified when you have been playing for a set amount of time. If you need a longer break, you can request a temporary or permanent self-exclusion through your account settings or by contacting support. Visit the Responsible Gaming page for full details on all available tools.

If you suspect unauthorised access to your Jilevo account, act immediately:

• Change your password right away from the account settings page
• Contact Jilevo support via live chat or at [email protected] to report the incident
• Request a temporary account lock while the situation is investigated
• Check your recent transaction history for any activity you did not authorise

Jilevo takes account security seriously and will investigate all reported incidents promptly. Never share your password or login details with anyone.